Privacy Policy

Ignite Leadership International ®, (‘Ignite Leadership’) respects your privacy and is committed to protecting your personal information. This policy outlines how we handle the collection, use and disclosure of your personal information. Our policy is guided by the provincial and federal privacy laws applicable in Canada.

We highly respect your privacy. All data we collect is used for internal purposes only. We will never sell, rent, or share your personal information to 3rd parties.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from This Privacy Policy has been updated to include the requirements of the General Data Protection Regulation (GDPR).


Protecting your private information is our priority. This Statement of Privacy applies to,,, Ignite Leadership International® and Catherine Rocheleau & Associates, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Ignite Leadership includes, Ignite Leadership International®, and Catherine Rocheleau & Associates Inc.. The Ignite Leadership website is a consulting and coaching site. By using the website, you consent to the data practices described in this statement.

What information do we collect?

In the course of conducting business with you, Ignite Leadership will collect information from you, such as your name, title, company or organization, address, telephone number, fax number, email address and photograph. If you participate in our surveys or contests, your survey opinion and submissions for our contests will be collected.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Ignite Leadership’s blog post comments or our forms, this information may be collected and used by others.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

On our website, we may collect your Internet Protocol (“IP”) address and cookies. Your “IP address” is a unique 32-bit numeric address that distinguishes your computer from another computer. “Cookies” are small text files that contain information about you, such as your user name and password, which are stored on the web browser of your computer. Ignite Leadership uses a high encryption algorithm on its cookies so that only our server can read and decrypt the contents within it and other parties will not be able to access such information.

What privacy principles are followed by Ignite Leadership?

1. Accountability

Ignite Leadership is responsible for ensuring the protection of the information you have provided to us.

2. Why do we collect your information?

We collect information from you for the following reasons:

  • To provide information on our products and services that may be of interest to you
  • To contact you, when necessary, regarding issues concerning your use of our products and services
  • To obtain information about your use of our products and services, potentially through a survey
  • To better understand your needs, as input to future product and service development plans
  • To obtain information about your qualifications and skills if you submit your resume to us for the purposes of applying for a position with Ignite Leadership and the information may be legally required.

3. Obtaining your consent

We will obtain your consent prior to the collection, use or disclosure of your information. Consent may be expressed or implied. Implied consent means that you provide the information to us and the purpose of providing such information would be clear to you, even if we did not state it. Our privacy policy, however, does not limit Ignite Leadership from collecting and using information that is publicly available. This means, for instance, your name and business email address could be added to our email and / or postal communication list so that we can provide further information to you on our products and services.

We will, however, respect your choice not to be contacted. All our marketing email messages contain an option to automatically “opt-out” of receiving messages from us. You may also elect not to receive communication from us by sending an email to with your name, email address and (if applicable) your postal address to request that we remove your email, address and name from our mailing lists.

4. Limiting collection

Ignite Leadership will only collect information about you that is necessary to achieve the purposes identified in this policy.

5. Automatically Collected Information

Ignite Leadership uses Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here:

If desired, you can also opt-out of Google Analytics here:

6. Tracking User Behavior

Ignite Leadership may keep track of the websites and pages our users visit within Ignite Leadership, in order to determine what Ignite Leadership services are the most popular. This data is used to deliver customized content and advertising within Ignite Leadership to customers whose behavior indicates that they are interested in a particular subject area.

7. Use of Cookies

The Ignite Leadership website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Ignite Leadership pages, or register with Ignite Leadership site or services, a cookie helps Ignite Leadership to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ignite Leadership website, the information you previously provided can be retrieved, so you can easily use the Ignite Leadership features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Ignite Leadership services or websites you visit.

8.  Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

9.  Security of your Personal Information

Ignite Leadership secures your personal information from unauthorized access, use, or disclosure. Ignite Leadership uses the following methods for this purpose:

– SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

10. Children Under Thirteen

Ignite Leadership does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

11. E-mail Communications

From time to time, Ignite Leadership may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Ignite Leadership or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Ignite Leadership, you may opt out of such communications by click on the unsubscribe link in the email message.

12. External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.  You can find links to privacy policies for these hosting vendors below.  This list may include any or all of these vendors (but not limited to):

MailChimp (The Rocket Science Group) Privacy Policy

HubSpot Inc.         Privacy Policy

Acuity Scheduling Inc.   Privacy Policy

Rocketgenius Inc. Privacy Policy

PayPal Canada      Privacy Policy 

Intuit Inc.    Privacy Policy

Stripe Inc.   Privacy Policy

Thinkific Labs Inc. Privacy Policy

13. Data Retention

When you place an order or create an account on any of our sites, we will maintain your order information and account information for our records unless and until you contact us and ask us to delete this information.

14. Limiting use, disclosure and retention

Ignite Leadership will use the information you provide only for the purposes identified in this policy. We will not use this information for any other purpose unless we have obtained your consent.

Ignite Leadership will only disclose information about you to its affiliated companies, distributors, and to authorized agents that assist us in performing our functions for the limited purposes listed above. Our agents may include companies and individuals that deliver packages, provide marketing assistance and process credit card transactions.

We will not sell or otherwise disclose the information collected from you to other third parties, except in those limited cases where we are legally required to do so (such as in response to a court order, or disclosure to a public body to assist in an investigation).

We will retain the information that we have collected from you only so long as it is necessary to achieve our stated purposes or if it is legally required that we retain such information.

15. Ensuring accuracy

Ignite Leadership will make reasonable efforts to ensure that the information we collect from you is accurate and complete. If you notice any errors in the information that we have collected from you or wish to update your information, please notify your Ignite Leadership contact or email You can advise us as to where you saw the incorrect information so that we can then correct or update such information.

16. Safeguards

Ignite Leadership will protect personal information with security safeguards appropriate to the sensitivity of the information.

17. Changes to this Statement

Ignite Leadership reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

18. Individual access to information

If you require access to your own information, please write to us by fax, email or post, with your request. We will respond to you within thirty (30) days of receiving your request.

19. Contact Information

Ignite Leadership welcomes your questions or comments regarding this Statement of Privacy. If you believe that Ignite Leadership has not adhered to this Statement, please contact Ignite Leadership at:

Contact Form       Contact Us

Email Address:     Info @

Last updated: March 28, 2019

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