Changing Processes – how to get started

I enjoyed reading this blog entry by Jack Jacoby so thought I’d share it with you. Jack presents some good points for all size organizations. Others would only apply to large organizations but we can all learn from different approaches.

You know something is wrong with the process but you don’t know where to start. Here are some rudimentary steps that will get you going and some cautions and traps to avoid. [Read more…]

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