The Book of the Month for April is Guy Kawasaki’s latest… Enchantment: The Art of Changing Hearts, Minds, and Actions. This book is a good choice if you are looking to improve your customer experience in the technology age. Enchantment focuses on how you can transform relationships in a positive way (not in a manipulative way). What can you do to make yourself unique and offer value to your customers? How do you overcome resistance?
Mr. Kawasaki has written this book in a light-hearted format and he integrates a heart-centred approach.
“Guy’s book captures the importance – and the art – of believing in an idea that delivers something entirely unique to the customer. The power of a really good idea to transform the marketplace and individual customer experiences is huge, and this book offers a wealth of insights to help businesses and entrepreneurs tap into that potential.”
-Sir Richard Branson, Founder of the Virgin Group
You can implement his suggestions as you read the book… I look forward to making more changes in my company too.
Please share your thought and results of any changes you have made.